First Level Hotline
Service Hours
Mon – Thu
8:00 – 18:00
Fri 8:00 – 15:00
16.12.2025
Shorter service hours due to an internal event
Tue
8:00 – 12:00
22.12.2025 to 23.12.2025
Mon – Tue
10:00 – 15:00
24.12.2025 to 28.12.2025
Christmas: Hotline not available
29.12.2025 to 30.12.2025
Mon – Tue
10:00 – 15:00
31.12.2025 to 01.12.2026
New Year's Eve and New Year's Day: Hotline not available
02.01.2026
Fri
10:00 – 15:00
03.01.2026 to 04.01.2026
Weekend: Hotline not available
05.01.2026
Mon
10:00 – 15:00
06.01.2026
Epiphany: Hotline not available