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Loss of Card

Please contact us in case of loss, theft or defect of your Library Card, StudentCard, PersonalCard, or GuestCard. Details on reporting and reissuing:

Library Card Lost

Reporting
Please notify our First Level Hotline [1] immediately so that your library account can be (temporarily) blocked, preventing misuse by third parties.

Reissuing
You can apply for a new library card at one of our branch libraries.

StudentCard Lost

Reporting
Please notify our First Level Hotline [1] immediately so that your library account can be (temporarily) blocked, preventing misuse by third parties. Additionally, inform the TUM Center for Study and Teaching [2] about the loss of your StudentCard.

Reissuing
To obtain a replacement card, please contact the TUM Center for Study and Teaching. All details [2]

PersonalCard Lost

Reporting
Please notify our First Level Hotline [1] immediately so that your library account can be (temporarily) blocked, preventing misuse by third parties.

Reissuing
A replacement card can be obtained by uploading your passport photo to TUMonline. Additionally, you must contact your responsible HR department. All details [3]

GuestCard Lost

Reporting
Please notify our First Level Hotline [1] immediately so that your library account can be (temporarily) blocked, preventing misuse by third parties.

Reissuing
A replacement card can be obtained by uploading your passport photo to TUMonline. Additionally, you must contact the TUM IT Service. All details [4]


Source URL (modified on 30.01.2025 - 14:30):https://www.ub.tum.de/en/loss-card

Links
[1] https://ub.tum.de/en/first-level-hotline [2] https://www.tum.de/en/studies/application/enrollment-info-portal/student-card [3] https://collab.dvb.bayern/display/TUMdocs/TUMCard+photo+upload [4] https://www.it.tum.de/en/it/guestcard/