Quality Management Officers (abbr. QMO) coordinate the implementation of quality management. They are supported by so-called Quality Management Officers of the Units (abbr. QMOU). In every unit, one employee covers the additional function of a QMOU. They collect ideas and information in their unit and, vice versa, disseminate quality management information through the unit.
The QMOU encourage their colleagues to identify workflows that need improvement and elicit their ideas on how to amend them. Additionally, the institution undergoes a yearly audits by external auditors, whereby the view from the outside by external auditors and by colleagues from other departments results in diverse and valuable improvements.