Quality Management Officers (abbr. QMO) coordinate the implementation of quality management. They are supported by so-called Quality Management Officers of the Units (abbr. QMOU). In every unit, one employee covers the additional function of a QMOU. They collect ideas and information in their unit and, vice versa, disseminate quality management information through the unit.
The introduction of the quality management system has led to the standardization and comprehensive documentation of workflows and services in all branch libraries. This is achieved through the following tools:
- Worklows as process descriptions
- Internal audits
- Determination of customer requirements and satisfaction
- Collection and evaluation of statistics and key figures
- Supplier evaluations
- Setting annual quality objectives
- Communication between departments in the QM round table
